support services consulting
CRG Solutions performs operational assessments of a variety of support services departments in healthcare, including environmental services, laundry and linen, security, central transport, clinical engineering, and plant operations and maintenance.
We compare the selected departments to nationally recognized productivity and staffing benchmarks and our own proprietary data bases.
Typical project methodology includes a kick-off meeting with the client’s executive stakeholders to review the engagement’s goals and objectives, project methodology, and coordinate on-site activities. The consultants of CRG Solutions conduct interviews with the leadership and staff of the selected departments to develop an understanding of their current processes, work scheduling mechanisms, the comparative strengths and weaknesses of the current service delivery programs, and the client satisfaction measurement tools utilized.
The team at CRG Solutions evaluates the selected departments from an operational perspective to identify opportunities to enhance program efficiency, quality, and to reduce on-going expense. Our findings and recommendations are then presented to the client’s executive stakeholders, and on-going follow-up and implementation support is often provided at the client’s request.
© 2016 CRG Solutions